Returns & Exchanges

 All Other Returns

Want to return something? No problem. Here at Salonwear, we like to make returning items as easy and straightforward as we can. We have a 'no quibble' 14-day return policy so that you can purchase knowing that we aim to make returns hassle-free. 


General Returns

If you wish to return an item that is:

  • No Longer Required
  • The Wrong Size, Style or Colour
  • Wasn't Ordered In Time
  • Was Purchased By Mistake
  • You Tried On and Did Not Like

 Then please send it back to us in its original condition, following the below instructions:

  1. Fill out the returns form that is found on the back of your invoice and packing slip, which is enclosed in the front of your package. If you can’t find it, click here to download and print an additional returns form.
  2. Please fill out the form with all of your details including the product code, name, size, colour and quantity of the items you want to return to us.
  3. Please tick the refund box.
  4. Send the items back to us at your own cost and via a delivery service of your choice
  5. We will let you know when your items are back with us and will process your item refund as quickly as we can. We aim to take no longer than 7 working days from receiving the parcel back. The more information you provide on your returns form, the quicker the process.

Please note shipping will not be refunded for a returned item unless the item is faulty.

We advise you obtain proof of delivery when returning items to us, as we are unable to refund or exchange goods that we do not receive. For items over £25.00, we recommend using a tracked delivery service.



Returning a Faulty or Wrong Item

If you have received a wrong item and it is our error, or, your item is faulty, then:

  1. Please contact us for a prepaid postage label (or free parcel collection, depending on size) via either via email, livechat or phone.
  2. Fill out the returns form included on the back of your packing slip, print your label and attach it to your packaged item. If you cannot find your returns form, click here to download Make sure to tick the refund box and to state why the item is faulty or wrong to help customer services and our accounts teams process it as quickly as possible.
  3. You will be refunded your item and initial postage costs. 
  4. If you require a replacement item, please reorder online and inform customer services via email, livechat or phone of the order so that it can be prioritised for you.

Please note that faulty items need to be reported to customer services within 14 days of receipt.


When a Refund May Not Be Possible?

  • If you return your items to us later than 14 days from receiving your order and have not yet contacted customer services
  • If your items are bespoke or personalised (i.e. embroidery or print has been applied) 
  • If your items are dirty, damaged or unsaleable from your personal use
  • If you buy a clearance item which is marked as non-refundable for any reason.


Refund Policy for Buy 2 Get 1 Free Offer:

  1. Eligibility for Refund:

    • To be eligible for a full refund under the "Buy 2 Get 1 Free" offer, customers must return all items associated with the promotion.
    • If a customer wishes to initiate a return for a refund, all three items (two purchased and one received free) must be returned in their original condition.
  2. Return Process:

    • Customers are responsible for the return shipping costs.
    • Please ensure that all items are securely packaged to prevent damage during transit.
    • Returns should be initiated within [X] days of receiving the order.
  3. Refund Issuance:

    • Upon receiving the returned items and verifying their condition, we will process a full refund to the original payment method.
    • Refunds will be processed within [X] business days from the date of receiving the returned items.
  4. Exceptions:

    • Refunds will not be issued if only a portion of the items from the "Buy 2 Get 1 Free" offer is returned.
    • The offer is considered null and void if any part of the promotional items is not returned.